After-sales Service: Metal Coil Slitting Machine in USA

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This video documents a metal coil slitting machine project that KINGREAL SLITTING collaborated on with a American customer. After the metal coil slitting machine was manufactured, KINGREAL SLITTING professional team warmly invited the American customer to their factory for testing. During the testing, the American customer conducted a comprehensive evaluation of the metal coil slitting machine, thoroughly reviewing it from its external condition and operational status to the inspection of the finished product, ensuring the machine fully met daily production needs. Following this meticulous evaluation, the American customer was very satisfied with the metal coil slitting machine's performance, believing that all functions and performance met their practical application requirements, and therefore decided to immediately agree to shipment. Subsequently, KINGREAL SLITTING staff negotiated the detailed shipping arrangements and specific timelines with the American customer, ensuring a smooth and efficient process and demonstrating professional service.

 

Shortly afterward, the rigorously tested and approved metal coil slitting machine successfully arrived at the American customer's factory. To ensure a smooth installation and commissioning process, KINGREAL SLITTING also dispatched professional engineers to the site. The KINGREAL SLITTING engineers immediately installed the metal coil slitting machine and provided operational training so that the American customer could fully master the metal coil slitting machine's operation. Inside the USA factory, KINGREAL SLITTING engineers meticulously positioned various precision components, such as the decoiler, slitter, waste collection device, and recoiler, using cranes and forklifts, according to the customer's factory layout. This series of precise operations ensured the metal coil slitting machine’s efficient operation. After metal coil slitting machine installation, KINGREAL SLITTING engineers conducted a crucial test—production verification with metal coils. At the set maximum production speed of 200 m/min, the metal coil slitting machine consistently produced narrow strips with extremely high precision, demonstrating its superior performance.

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