| Last week, KINGREAL SLITTING warmly received a customer from Ethiopia. After communicating with KINGREAL SLITTING staff through the Internet, the customer has a basic understanding of KINGREAL SLITTING stainless steel cut to length machine. This time he came specially to visit the operation of the stainless steel cut to length line on site and test whether KINGREAL SLITTING stainless steel cut to length machine can meet his production needs. |  |
Visited the stainless steel cut to length machine in the factory
Following confirmation of the Ethiopian customer's fundamental needs, KINGREAL SLITTING personnel directed him to view several kinds of stainless steel cut to length lines. Heavy duty cut to length lines, stainless steel cut to length lines with laminating devices, stainless steel cut to length machines with double leveling machines, and stainless steel cut to length machines with double stacking tables round out this stainless steel cut to length machine range. To make sure the consumer has a thorough knowledge of the performance and suited situations of each stainless steel cut to length device, the crew will thoroughly introduce the properties and variances of the stainless steel cut to length cut for every visited machine.
KINGREAL SLITTING workers and Ethiopian clients had a thorough conversation in the factory workshop on how to guarantee the quality of the stainless steel cut to length line. The staff stressed that KINGREAL SLITTING gives great priority to the stainless steel cut to length line's manufacturing process, and the selection of raw materials adheres to a strict protocol to guarantee high quality for every part. KINGREAL SLITTING also has a professional inspection team to check the workshop throughout the machine production process to make certain every link in the process satisfies the firm's quality standards.
KINGREAL SLITTING will perform a thorough check to guarantee the normal operation of the stainless steel cut to length machine and satisfy the customer's anticipated performance before departing the factory. This is done after the stainless steel cut to length line is produced. Only after all these rigorous steps will the machine be sent to the customer's factory. After listening, the Ethiopian customer said that he was very reassured about the quality of KINGREAL SLITTING stainless steel cut to length line.
Later, the Ethiopian customer asked about after-sales service. He was worried that there would be no follow-up once the stainless steel cut to length machine was sold. In this regard, KINGREAL SLITTING staff said that the customer's concerns were completely understandable. KINGREAL SLITTING always puts customer needs first, and providing detailed after-sales service to every customer is the company's purpose. Specifically, after the stainless steel cut to length line arrives at the customer's factory, KINGREAL SLITTING will send professional engineers to the site to install the machine. At the same time, KINGREAL SLITTING will also provide comprehensive training for customers' operators to ensure that they can master the use of the stainless steel cut to length line.
When visiting the workshop, the Ethiopian customer took out his mobile phone to show the operation of the stainless steel cut to length line he was currently using, and discussed with the staff about details such as assembly in the factory after purchasing the KINGREAL SLITTING stainless steel cut to length machine. This interaction not only enhanced the understanding between the two parties, but also gave the customer a deeper understanding of KINGREAL SLITTING professionalism and service awareness.
Discussed the solution in the meeting room
After visiting several stainless steel cut to length lines, KINGREAL SLITTING invited the Ethiopian customer to the conference room. Before the customer arrived, KINGREAL SLITTING had developed a stainless steel cut to length machine manufacturing plan based on the drawings provided by the customer and combined with the accessories parameters discussed online. At the meeting, the staff took out the prepared plan and checked it with the customer. The Ethiopian customer said that there was no problem with the plan overall, but after just visiting the stainless steel cut to length line, he had some new ideas and hoped to add some functions.
Therefore, the two sides made detailed modifications and discussions on the machine's parameter information in the conference room. The Ethiopian customer specifically asked KINGREAL SLITTING whether it could install a protective shield for the stainless steel cut to length machine to improve the safety of production. KINGREAL SLITTING staff said that this demand can be fully met, and the installation of the protective shield will be considered in the subsequent design. This proposal not only reflects the customer's attention to production safety, but also shows KINGREAL SLITTING flexibility and professionalism in equipment customization.
Through this visit, KINGREAL SLITTING not only demonstrated its technical strength and product quality in stainless steel cut to length line manufacturing, but also enhanced the trust between it and Ethiopian customers. The in-depth communication and active interaction between the two sides have laid a solid foundation for future cooperation. The customer highly recognized KINGREAL SLITTING professional services, flexible customization capabilities and high-standard product quality, and looked forward to further cooperation with KINGREAL SLITTING.
